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Delivery

Shipping:

UK Standard 2nd Class via Royal Mail Tracked

  • item to arrive within 2-3 working days.
  • Orders are sent using Royal Mail.
  • Orders received after 9.am will be dispatched the following day.
  • OR

£4.95 UK Signed for option, 2nd Class, 48 hours, please note these parcels will be presented to be signed 3 times before holding at the local Royal Mail Depot.

UK confirmed

  • item to arrive within 2-3 working days. 
  • Online delivery conformation.
  • Orders are sent using Royal Mail.

tracked postage (UK standard) - no tracking information available outside the UK

So…Smile will not be responsible for:

  • Loss or damage of a parcel
  • Incorrect postal information
  • Missing untracked parcels
  • Returns of unclaimed post
  • Return of incorrect address

 So…Smile cannot be liable for missing items once they have been dispatched as they are not always traceable. We will however do our best to help trace a missing parcels. Customers are given their tracking numbers at the time of shipment, via email.

For any rejected parcels it is the customers responsibility to contact So..Smile UK by emailing info@sosmile.co.uk to rearrange delivery of the products, the customer will also be liable for any further postage costs as a result of this.

Please direct any postal related inquiries to: info@sosmile.co.uk