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Delivery

Shipping:

UK Standard 2nd Class via Royal Mail

  • item to arrive within 2-3 working days.
  • Orders are sent using Royal Mail.
  • Orders received after 9.am will be dispatched the following day.
  • OR

£4.95 UK Signed for option, 2nd Class, 48 hours, please note these parcels will be presented to be signed 3 times before holding at the local Royal Mail Depot.

UK confirmed

  • item to arrive within 2-3 working days.
  • Online delivery conformation.
  • Orders are sent using Royal Mail.

Untracked postage (UK standard) - no tracking information available with this order.

So…Smile will not be responsible for:

  • Loss or damage of a parcel
  • Incorrect postal information
  • Missing untracked parcels
  • Returns of unclaimed post
  • Return of incorrect address

 So…Smile cannot be liable for missing items once they have been dispatched as they are untraceable. We will however do our best to help trace a missing parcel but if untracked it is only the customers duty to follow this up with the courier.

For any rejected parcels it is the customers responsibility to contact So..Smile UK by emailing info@sosmile.co.uk to rearrange delivery of the products, the customer will also be liable for any further postage costs as a result of this.

Please direct any postal related inquiries to: info@sosmile.co.uk